Telesales Operative

5 days ago

Raipur Ahmedabad Gujarat, India SEVA INDUSTRIES Full time

**Job Description -**Telesales / Telemarketing Executive

**Designation**:Telesales / Telemarketing Executive

**Department**: Sales & Marketing

**Reports To**: Sales Manager / Telemarketing Manager

**Job Purpose**

The Telesales / Telemarketing Executive will be responsible for making outbound/inbound calls to potential customers, explaining company products/services, generating leads, and converting inquiries into sales opportunities. The role involves maintaining excellent customer relations, database management, and achieving assigned sales/telecalling targets.

**Key Responsibilities**

**1.**Lead Generation & Calling

Make outbound calls to prospective and existing customers.

Explain products/services clearly and convincingly.

Generate interest and qualify leads for the sales team.

**2.** Sales Conversion

Handle inbound inquiries and convert them into sales.

Follow up with leads to close sales or schedule meetings for field sales executives.

Meet daily/weekly/monthly calling and conversion targets.

**3.** Customer Relationship Management

Maintain accurate customer database and call records in CRM/Excel.

Handle objections professionally and resolve basic customer queries.

Build rapport and long-term relationships with clients.

**4.** Coordination

Work closely with field sales executives for appointment setting and follow-ups.

Share daily call reports, lead status, and sales updates with the manager.

**5.**Market Feedback

Gather customer feedback and share with management.

Identify trends, competitors’ offerings, and customer needs.

**Required Skills**:
Strong communication skills (Hindi / English / Local language as required).

Good persuasion and negotiation ability.

Telephone etiquette and polite behavior.

Ability to handle rejections and remain motivated.

**Qualifications & Experience**

Minimum Graduate.

1-3 years of telesales / telemarketing / call center experience preferred.

Freshers with good communication skills can also be considered.

**Key Performance Indicators (KPIs)**

Number of calls made per day.

Leads generated and qualified.

Appointments set for sales team.

Conversion rate from lead to sale.

Customer satisfaction and retention.

**Salary & Benefits (Indicative)**

Salary Range: ₹10,000 - ₹20,000 per month (depending on experience & industry).

Incentives/Commissions: Based on sales targets achieved.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

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