Support Service Coordinator-mvp

1 day ago

Noida, India Iron Systems Full time

As a Support Service Coordinator (GMVP), you will be responsible for managing and handling Vendors and their Field Service engineers, ensuring their availability for various programs they're onboarded for. It also includes ensuring Worker assignment on every case/Work order, Escalation handling and keeping cross functional teams updated about the progress and final outcome.

Should have hands on coordination experience with Vendors and their Workers or with direct workers. Also responsible for timely reporting to management about daily, weekly, quarterly, and monthly performance figures.

**Company Overview**:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

**Scope Of Work**:

- Doing a monthly availability check with all the vendors of onboarded engineers and keep the portal updated.
- Raise request with onboarding team in case of unavailability of approved/onboarded engineers.
- Ensuring the Worker status is up to date on the Portal.
- Working closely with Incident management team to secure the approved/registered engineers for a particular
- project and according to the date of activity.
- On-Call Participation with cross functional teams.
- Closing/creating relevant tickets on portal.
- Creating New requisition where replacement is required.
- Providing support to Incident tickets raised by Incident management team by coordinating with vendors.

**Required Skills**:

- Excellent Communication
- Teamwork
- Problem solving
- Strong Escalation Handling
- Incident Handling
- Should have worked on ticketing portal (Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc.)
- Risk Mitigation

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