Customer Care Executive

2 weeks ago


Puducherry, India SysCorp Technology Full time

**Key Responsibilities**:

- Provide accurate and comprehensive information about products, services, and policies.
- Respond promptly to customer inquiries and resolve issues efficiently.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using CRM software.
- Stay updated with product knowledge, company policies, and procedures.
- Identify opportunities to upsell or cross-sell products and services.
- Collaborate with team members and other departments to ensure a cohesive customer service experience.
- Gather customer feedback and share insights with management to improve products, services, and processes.



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