Officer-oc

2 weeks ago

Chennai, India Jaquar Full time

POSITION PURPOSE
- Engage customers who comes to OC, make them comfortable in OC & educate

them on CBS & CLS
- To make the customers to have complete Jaquar bathing experience
- To provide customer leads to sales team to follow up with them
- To ensure customers are properly followed-up by sales team after their visit to OC
- To introduce & promote new products brought out by the company
- To ensure customer satisfaction as targeted

JOB PROFILE
- To educate every walk in customer on CBS & CLS
- To educate every customer about complete product details of each vertical, our USPs, competition benchmarking & value to the customers
- To understand the needs of the customers and guide them about Jaquar range of complete bathing solutions
- To educate customers on new products launched by the company
- To educate customers about our dealers network & sales process
- To support customers in locating the nearest dealer for their convenience
- To provide customers leads to the sales team
- To ensure that the customers are properly followed by sales team from first meeting till maturity or conversion to sales
- To ensure targeted conversion of customers into sales
- To ensure conversion of bathrooms into different CBS verticals as per OC targets
- To ensure contribution of new products into sales as per defined targets
- To ensure customers conversion into CLS as per defined targets
- To display Jaquar products at OC as per VM guidelines
- To share customer feedback on product display with VM
- To display Jaquar new products at OC in the defined time limits
- To ensure cleanliness & upkeep of highest standard at OC
- To ensure that customers satisfaction to be more than - %
- To manage inventory at OC
- To take stock with accounts as per agreed timelines
- To ensure 100% stock matches between system stock & physical stock
- To ensure CBS revenue generation for different verticals as per defined targets

FUNCTIONAL REQUIREMENTS
- Have prior experience in luxury retail or top segment selling
- Have earlier worked with the concept of need creation
- Ability to acquire quick, sound product knowledge
- Proven track record of providing proactive solutions
- Experience in creating brand presence
- Can quickly build lasting relations with customers
- Expertise in need identification of customers
- Exposure to concept selling

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