Field Patient Counselor

10 hours ago

Gurgaon District Haryana, India ZYLA Health Full time

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

**Requirements**:

- Bachelor's degree in healthcare/ Pharma related field.
- Previous experience of 2+ years in healthcare is preferred.
- Experience in handling patient queries and experience with AE reporting is an add on.

**Location**:

- New Delhi/ NCR, Mumbai, Chennai, Hyderabad, Kolkata

**Responsibilities and skills**:

- Patient Counselling:

- Provide comprehensive in-person guidance to patients regarding their health, therapy, program benefits, and related queries as per prevailing SOPs.
- Connect with the patient emotionally.
- HCP connect:

- Meet Cardiologists regarding patient counselling program.
- Build strong relationships with doctors to motivate them to onboard their patients on the program.
- Ensure regular visits to doctors.
- Documentation and Record Keeping:

- Maintain accurate and up-to-date records of patients and doctors as per prevailing SOPs.
- Ensure that all necessary documentation is completed.
- AE reporting:

- Ensure AE reporting documentation is up to date within defined TAT arising out of any interaction as per prevailing law.
- KPI adherence
- Clearly understand KPIS set by managers.
- Ensure KPI delivery with clear documentation.

**Offer**:

- Opportunity to directly work on a very innovative product which has big societal impact
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- what is your current salary?
- What is your Notice period ?

**Education**:

- Bachelor's (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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