Salesforce Admin

**JD for the Role of Salesforce Admin**

**Company Overview**:
At Codvo, software and people transformations go hand-in-hand. We are a global empathy led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.

**General Description**:
This position is responsible for the administration of multiple Salesforce orgs.

**Education and Work Experience**

4+ years Technical or Business Degree or equivalent education plus experience. Must possess successful customer service and customer relations experience.

**Required Technical Skills**
- Salesforce triggers, flows, layouts, Apex, and lightning components
- Salesforce product specific experience with Lightning versions of Sales Cloud
- Strong experience as a Salesforce admin and supporting Salesforce CRM.
- Detailed level knowledge of Salesforce Lightning and Lightning Components.
- Strong experience in managing and monitoring the health of a live Salesforce environment, including respective sandboxes.
- Experience conducting code merging activities and deploying code/configuration between sandboxes and Production environment.
- Excellent communication skills and ability to tailor messaging both business and technology team members, as well as executive leadership.
- Advanced Salesforce configuration skills, including custom objects, workflows, Flows, Process builder, and Lightning App Builder. (Admin / App builder certification preferred)
- Ability to thrive in a fast-pasted environment is a must.
- Open to different and new ways of working that enhance performance.

**Primary Responsibilities**:
The activities which the person will be directly held accountable for are broken into the following main areas and include:

- Manage users, including creation and removal of users.
- Manage roles and permissions assignments.
- Work with Salesforce and development team to provision and set up a new client’s org.
- Work with internal teams and Salesforce to resolve issues.
- Customization of lists, views, layouts, and data for specific clients.
- Creation and management of custom fields and flows for client customizations.
- Deployment of changes from sandbox to production environments.
- Testing changes to ensure that all test cases are met.
- Testing new releases for impact on current customizations.
- Must be self-directed and well organized with ability to process information logically.
- Should demonstrate flexibility and willingness to handle multiple tasks simultaneously, with the ability to work well with others in a professional environment.
- Complies with all Company policies and procedures as well as Federal, State, and local regulations.
- Demonstrates dependability and reliability by being punctual, working assigned shifts and completing responsibilities in a timely manner.
- Interacts politely and effectively with customers, fellow employees, and business partners.
- Talks with, listens to and signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team.
- Maintain a flexible work schedule to accommodate account/client needs.
- Must maintain and keep the confidentiality of all customer, client, and company information in accordance with the confidentiality agreement signed at the commencement of employment.
- Will be required to perform other job duties as requested, directed, or assigned.

**Work Location : India( Remote)**

**Work Timings : 2:30 pm-11:30 pm