Service Now Architect

1 day ago

Remote, India Acrocede Technologies Pvt. Ltd. Full time

ServiceNow CSM Architect is responsible for designing, architecture, and implementation of ServiceNow Customer Service Management solutions. Architects should have deep expertise in the CSM module, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals.

**Key Responsibilities**:

- Lead architecture and end-to-end design of ServiceNow CSM solutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management.
- Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions.
- Define and maintain the CSM roadmap and architecture strategy based on business needs and ServiceNow platform capabilities.
- Provide technical leadership throughout the CSM project lifecycle from initial discovery through development, testing and deployment.
- Develop and review architecture artifacts including high-level designs, data flow diagrams and integration specifications.
- Ensure platform alignment with ServiceNow best practices, including performance, security and scalability.
- Support integration with third-party platforms such as CRM systems, contact center tools and customer portals.
- Lead governance of the ServiceNow platform and enforce development standards and practices.
- Mentor developers and provide guidance on complex configurations and customizations.

**Qualifications and Skills**:

- Bachelor’s degree in Computer Science, Information Technology or related field.
- 8+ years of experience with ServiceNow platform including 3+ years in an architect role.
- Hands-on experience implementing and configuring **ServiceNow CSM** in a complex enterprise environment.
- Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics.
- Experience with REST/SOAP API integrations.
- Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist - CSM.
- Experience with Experience Designer, Employee Center, or Industry-specific CSM configurations (e.g., telecom, public sector).
- Agile/Scrum delivery experience.

**Soft Skills**:

- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Leadership mindset with the ability to influence at all levels.

**Job Type**: Contractual / Temporary
Contract length: 12 months

Pay: ₹852,812.36 - ₹3,089,589.62 per year

Schedule:

- Rotational shift

**Experience**:

- Total work: 8 years (required)
- Architect: 3 years (required)
- Service Now CSM: 5 years (required)

Work Location: Remote

  • Service Now Architect

    6 days ago

    Remote, India MindTrilogy IT Solutions Pvt. Ltd Full time

    **service now architect** **Experience: 8+years** **Budget:130LPM** **Freelance** **Remote** **Contract : 12 months** To write an effective servicenow architect job description, begin by listing detailed duties, responsibilities and expectations. We have included servicenow architect job description templates that you can modify and use. Sample...

  • Architect

    1 week ago

    Remote, India Sana web Technologies Full time ₹ 5,00,000 - ₹ 1,80,00,000 per year

    Dear Candidates,Greetings From VThrive Solutions We are looking for Sr.Java Architect Position Are you a passionate professional with expertise in Java Architect ? Do you have a proven track record of leading java Developer with ? As a Java Architect with strong expertise in Quarkus and AWS cloud technologies to design, build, and optimize scalable,...

  • Salesforce Solution Architect

    1 day ago

    Remote, India Enovation Technologies Full time

    Salesforce Solution Architect ( Sales + Service + Loyalty) - 9+ Years **Time: 3/3:30 PM to 12:30 AM IST** **Position Overview**: We are seeking a Salesforce Solution Architect with strong hands-on experience in Sales Cloud, Service Cloud, and Salesforce Loyalty Management. This role requires direct involvement in designing, configuring, and launching...

  • Technical Architect – Data Engineering

    2 weeks ago

    Remote, India Rojgar group Full time ₹ 18,00,000 - ₹ 27,00,000 per year

    Technical Architect – Data Engineering | LLM | Elastic Search | RAG | React | PythonLocation: Remote - WFHExperience: 10+ Years (Architect / Senior Level)Employment Type: Full-TimeAbout the RoleWe are looking for a Technical Architect with a strong background in data engineering, large language models (LLMs), and search technologies. This role is ideal for...

  • Cloud Architect

    1 week ago

    Remote, India Avalanche High-Tech Enterprises Full time

    We are looking for a talented Cloud Architect/Senior Engineer to join our team remotely. As a Cloud Architect/Senior Engineer, you will play a key role in designing and implementing cloud solutions using Azure services. Your expertise in Azure infrastructure, ARM templates, Azure CLI, and PowerShell scripting will be crucial for driving our cloud initiatives...

  • Technical Architect

    1 week ago

    Remote, India TriDevSofts Full time ₹ 9,60,000 per year

    Contract Duration: 3 months, extendableYears of Experience: 15+ yearsSkills Set: Technical Architect , Hapi.JS or other frameworks ,Typescript, Node.JS, AWS services, AWS Lambda, GCP Cloud Functions.Location: Pune based but okay for Pan India (except Hyderabad and Andhra Pradesh)Working Hours: 9 hours per day including lunch breakResponsibilitiesDesign and...

  • Magento Architect

    6 days ago

    Remote, India Gaura Nitai Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Magento Architect (Immediate Joiner)Company: Gaura Nitai TechnologiesLocation: RemoteExperience: 10+ YearsEmployment Type: Full-timeJoining: ImmediateAbout the CompanyAt Gaura Nitai Technologies, we empower businesses with innovation-driven IT and digital commerce solutions.We're looking for a Magento 2 Architect with deep technical expertise in PHP,...

  • GCP Architect

    6 days ago

    Remote, India Codash Solutions Full time ₹ 15,60,000 per year

    GCP/GKE Architect/Infra - COntract duration - 6 Months to 1 YearSkill to Evaluate: ITIL Certified,GCP-certified-solution-architect,GKE, Architecture, Kubernetes, Terraform, Ci/Cd, Firewall Configuration, Python, Shell Scripting, Cloud Security, Cloud Infrastructure, Google Cloud ArchitectExperience: 8 to 10 YearsJob Description:Job Title / Role: GCP & GKE...

  • Java Architect

    1 week ago

    Remote, India Simeio Solutions Full time

    You will collaborate closely with cross-functional teams to deliver scalable and high-performance solutions that meet our clients' business needs. **Key Skills**: - Architect and design robust and scalable software solutions that adhere to industry best practices and principles. - Collaborate with product managers, business analysts, and other stakeholders...

  • Cloud Architect

    3 days ago

    Remote, India Arvind Human Resources Full time

    **Job Title: Cloud Architect (AWS Expert with Azure Knowledge) - Kuwait (REMOTE)** **Job Summary** We are seeking a highly experienced **Cloud Architect** with **deep expertise in Amazon Web Services (AWS)** and a working knowledge of **Microsoft Azure** to lead the design, implementation, and optimization of our enterprise cloud architecture. This role will...