Customer Support

3 days ago

Kamothe Navi Mumbai Maharashtra, India MIPL Full time

Responsibilities

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Requirements and skills

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

For more detail please share the updated CV ,

8591743567

**Salary**: ₹9,706.35 - ₹31,525.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91
8591743567

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