Engine Field Service Technician

**DESCRIPTION**

**Job Summary**

A customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with mínimal supervision. The role requires a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. The individual also plays a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices.

**Key Responsibilities**

**Service & Technical Execution**

- Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service publications, and Cummins processes.
- Perform preventive maintenance (PM) activities on contract and non-contract engines as per schedule and standards.
- Support major breakdown engagements, including engines, radiators, hydraulic coolers, and HO-assigned campaigns.
- Conduct progressive damage checks, failed parts inspections, and coordinate repair plans to restore pre-failure condition.
- Maintain and utilize ECM image collection, oil sample trackers, and CBM tools to assess engine performance.
- Participate in CRS overhaul engine commissioning, performance monitoring, and MIS report generation.

**Customer & Stakeholder Management**

- Conduct regular monthly reviews with OEMs (BEML, Tata Hitachi, Epiroc, Wirtgen) and Coal Subsidiary Managers.
- Engage with customers to manage breakdowns, ensure contract engine availability, and resolve technical issues promptly.
- Lead CBM executive summary reviews with GM (Ex) at CCL HQ and support site-level audits (10% monthly sample checks).
- Provide one-page summaries for contract and warranty failures and track quotation/PO follow-ups.
- Identify additional service and sales opportunities while maintaining strong customer relationships.

**Process, Compliance & Documentation**

- Maintain accurate service documentation (worksheets, timesheets, warranty claims, TSRs, CBM reports).
- Track and update engine population data (Cummins and non-Cummins), market share, float parts stocking, and failed parts analysis.
- Update fortnightly HMR records, PM visits, CBM for out-of-warranty engines, and active daily updates via communication channels.
- Review and act on DMSC action points, ensure adherence to Health, Safety & Environmental (HSE) policies, and report incidents promptly.
- Prepare CCL profile presentations, training materials, and technical letters (B-checks, coolant, Rediwash, overhaul schedules, etc.).

**Leadership & Knowledge Transfer**

- Coach and develop junior technicians/apprentices, providing technical direction and reviewing work plans.
- Transfer technical knowledge across teams and contribute to upskilling in diagnostic tools, CBM processes, and service standards.
- Lead audits, reviews, and provide feedback on PS stock closures and trend analysis to improve reliability.

**RESPONSIBILITIES**

**Qualifications**

- Apprentice Trained Engine Technician (preferred).
- Vocational diploma from a recognized technical institution.
- Bachelor’s degree in Mechanical/Electrical Engineering (preferred for Engineer roles).
- Valid local driving permit.
- Licensing may be required for compliance with export controls or sanctions regulations.

**Core Competencies**

- **Customer Focus** - Builds strong relationships and delivers customer-centric solutions.
- **Diagnostics & Problem-Solving** - Applies structured troubleshooting and technical escalation methods.
- **Communication** - Delivers clear, multi-mode communication tailored to diverse audiences.
- **Manages Complexity & Conflict** - Handles multiple priorities and resolves conflicts effectively.
- **Health & Safety Leadership** - Models safe work practices and fosters a culture of proactive safety.
- **Develops Talent** - Coaches, mentors, and shares technical expertise with team members.
- **Values Differences** - Appreciates and leverages diverse perspectives and cultures.

**QUALIFICATIONS**

**Skills & Competencies**

**Technical Skills**

- Expert knowledge of diesel engine systems, diagnostics, repair, and maintenance.
- Proficiency with electronic service tools, ECM image analysis, and oil sample analysis.
- Strong understanding of CBM, preventive maintenance, and failure trend analysis.
- Ability to conduct risk assessments, root-cause failure analysis, and provide technical escalation.

**Experience**

- Significant hands-on field service experience with diesel engines and related systems.
- Proven expertise in diagnostics, overhauls, and repair of mechanical/electrical systems.
- Experience in customer engagement and managing service delivery in the mining/industrial sector.
- Exposure to condition-based monitoring (CBM), failure trend analysis, and PS stock management.
- Experience in coaching/mentoring junior technicians or apprentices (preferred).

**Job** Service