Customer Care Associate

3 days ago

Swargate Chowk Pune Maharashtra, India Rao Hospital Full time

Urgent hiring Customer Care Associate at Pune.

**Job description**
- **Sales and Membership Acquisition**:

- Actively engage with potential gym members to promote and sell memberships.
- Provide information about gym facilities, services, and membership options.
- Meet or exceed monthly sales targets and quotas.
- **Customer Relationship Management**:

- Build and maintain positive relationships with current and prospective members.
- Address inquiries and concerns, providing excellent customer service.
- Follow up with leads and prospects to convert them into members.
- **Product Knowledge**:

- Stay informed about the gyms offerings, including classes, equipment, and special promotions.
- Effectively communicate the benefits of memberships and services to potential members.
- **Lead Generation**:

- Actively seek out new leads and opportunities for membership sales.
- Participate in marketing and promotional events to attract potential members.
- **Administrative Tasks**:

- Maintain accurate records of sales activities, member interactions, and follow-up activities.
- Complete membership paperwork and documentation accurately and efficiently.
- **Collaboration**:

- Work closely with other gym staff, including trainers and front desk personnel, to ensure a seamless member experience.
- Collaborate with marketing teams to implement and support promotional activities.

**Qualifications**:

- **Sales Skills**:

- Proven experience in sales, preferably in the fitness industry.
- Strong communication and interpersonal skills.
- **Fitness Industry Knowledge**:

- Understanding of gym equipment, classes, and fitness trends.
- Passion for health and wellness.
- **Customer Service**:

- Excellent customer service skills with the ability to handle inquiries and resolve issues effectively.
- **Target-Driven**:

- Goal-oriented and able to work towards and achieve sales targets.
- **Adaptability**:

- Ability to adapt to a dynamic and fast-paced environment.
- **Computer Skills**:

- Proficient in using sales and customer relationship management (CRM) software.
- **Education**:

- A high school diploma or equivalent is typically required. Additional education or certifications in sales or fitness can be beneficial.

Salary : Rs.20K to 25K (Subject to Experience, Qualification & Current CTC).

Notice Period : Immediate/ max 30 Days.

HR Team, 7972938380

Schedule:

- Day shift

Ability to commute/relocate:

- Bavdhan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Care Associate: 2 years (preferred)

**Language**:

- English, Hindi, Marathi fluently (preferred)

Work Location: In person

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