Delivery Assurance Associate

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**Delivery Assurance Associate**

**ZS** is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

**Our most valuable asset is our people**.

At **ZS**we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
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**Delivery Assurance Associate**

**What You'll Do**:

- Perform periodic project audits / reviews for the project delivery process based on CMMI (Capability Maturity Model Integration) process areas and report non compliances, best practices followed
- Highlight potential delivery risks and compliance issues for the project milestones
- Participate in project milestone release readiness review and provide sign offs
- Assist in QRM cadence planning and work closely with QRM Leads ensuring effective risk management and mitigation throughout lifecycle of projects
- Conduct trainings on QMS process assets and awareness on best practices
- Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v2.0 Development & Services appraisal and accreditation process
- Guides and train project teams on Project Management and Delivery Excellence best practices and supporting project management tools such as Atlassian JIRA, Confluence, Microsoft Enterprise Project Management (EPM) & BT Estimation tool
- As a DAG partner work with project teams to bring in innovation ensure consistent adoption of technology delivery best practices
- Showcase expertise on Software Quality Management framework such as CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level
- Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
- Coaching and training the project team members on focus areas such as Agile project delivery methodology and supporting tool stack
- Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology.

**What You'll Bring**:

- Bachelor's degree in IT or relevant field with a strong academic record.
- A minimum of 2 years of experience in Delivery Assurance and Quality Management
- Knowledge and experience in Software Quality Management & Software Quality Standards
- Through understanding and implementation experience of CMMi 2.0 framework for Dev & Services
- Proficiency in MS Office, including Word, Excel, and PowerPoint.
- Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS project ) and Quality Assurance tools
- CMMi implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
- Familiarity with Pharma compliance and regulations - CFR Part 11/GXP
- Strong communication skills, both written and verbal, for reporting and interacting with stakeholders.
- Ability to work independently and as part of a team
- Willingness to adapt to evolving industry standards and technologies
- Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability
- Proven ability to work creatively and analytically in a problem-solving environment
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**Perks & Benefits**:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thriv