Team Member-service-credit Card-regional Sales

3 days ago


Mumbai, India Kotak Mahindra Full time

**Job Role**:

- Manage the Service Scores of the branch
- Responsible for management of day to day operations of the branch.
- Ensuring strict adherence to compliance, audit and regulatory requirements.
- Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
- Branch Lobby and customer Queue management.
- Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
- Customer complains management and ensuring resolution of all complaints within TAT.
- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

**Job Requirements:
- MBA/Graduate
- Minimum work exp. - 4 years
- Customer service oriented
- People Management skills
- Good communication abilities

Ability to guide and monitor his/her reportees



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