Service Rm

7 days ago

Ahmedabad, India Astitva HR Solutions Private Limited Full time

**Job description**
- Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
- Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
- Handle & Process all financial & Non
- Financial transactions pertaining to mapped affluent clients
- Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
- Monitor Daily Account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
- Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
- Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
- Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
- Generate quality references for opening new accounts from existing mapped customers
- Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma

Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc

Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad - 380007, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- CASA: 1 year (preferred)

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