Network Support Advisor

**Req ID**: 220077

We are currently seeking a Network Support Advisor to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Summary:
The Networking Engineering Specialist will be responsible for production and non-production Device Design/Policy/functionality for service implementation. They will also be responsible for completing assigned projects (e.g. detailed procedures, tickets, etc.) in a manner consistent with the Citi Standard, which emphasizes the importance of providing exceptional customer service. Ultimately, they are responsible for meeting all consulting billing objectives.

Job Responsibilities:

- Provide Technical Support for the firm’s global network infrastructure
- Work collaboratively with different departments and Global Network Integration and Architecture & Technology Engineering teams on projects
- Mentor junior technicians in order to improve their technical skill set over the long term - Provide expert level technical support on conference calls with cross functional partners throughout the technology organization
- Conduct in depth technical investigations of ongoing incidents involving degraded network performance - Perform design reviews for technical soundness and operational supportability of proposed deployments
- Maintain written operational procedures for the network service, This includes document reviews at predefined intervals, ad-hoc procedure updates in response to operational events, and consistently high quality document management so that they are ready for audit and compliance scrutiny at any time
- Perform pre-defined configuration assurance and standard build checks to satisfy risk, control and “Safety & Soundness” initiatives as part of proactive configuration management of all network managed infrastructure. This includes validating proper configuration on all redundant device pairs, validating all infrastructure is configured in accordance with documented engineering standards, and formulating remediation plans when exceptions are identified
- Escalate internetworking design and architectural issues to Architecture Network Engineering teams for further analysis.
- Work collaboratively with engineering counterparts to achieve a design solution to the issues identified during the course of working through operational incidents. Evaluate issues for ‘global exposure’ relative to the install base of the hardware and software solution in question. Ensure the remediation plan accounts for remediation of the full exposure

Qualifications:

- Expert in Load Balancers (F5 and Citrix), Juniper Routers, WAN Accelerators/Optimizers (Riverbed), DNS Appliances, QIP/DHCP services
- Wi-Fi/Wireless communications support and Other small pockets of both new and legacy internetworking technologies
- Should be expert in enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc), enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
- Should be expert in Cisco routers and switches, WANs, (T1, T3, MPLS),routing protocols: EIGRP, BGP, OSPF, RIP
- Should be expert in network protocol analysis using industry standard toolsets such as Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis
- Strong working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies
- Thorough understanding of large scale environments
- Strong presentation and verbal communication skills
- Process-oriented individual with strong attention to detail, and strong organizational skills - Ability to build consensus
- Strong interpersonal skills - 5 to 7 years of experience

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

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