Client Relations

18 hours ago

Kolkata West Bengal, India CP HR Services Pvt.Ltd Full time

Job Title: Senior Executive - Client Relations & Customer Support

Location: Netaji Subhas Road, Ground Floor, Kolkata - 700001

Experience: 2 Years

Qualification: Graduation

**Salary**: 15K - 20K

Department: Client Relations

Reporting to: CBDO (Chief Business Development Officer)

Job Summary

We are seeking a dedicated Senior Executive for Client Relations & Customer Support to maintain and improve customer satisfaction. You will play a key role in addressing client inquiries, ensuring timely issue resolution, and fostering long-term relationships. This position is a great opportunity to work with a leading company in the material handling industry.

Key Responsibilities:

- Serve as the primary point of contact for client queries and concerns.
- Provide timely and effective solutions to customer issues to ensure satisfaction.
- Build and maintain strong, long-term relationships with key clients.
- Collaborate with internal teams to ensure smooth service delivery.
- Collect and report feedback to senior management to improve client experience.
- Monitor customer satisfaction levels and suggest improvements.
- Assist in the development of client retention strategies.

Required Qualifications and Skills:

- 2 years of experience in client relations or customer support.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Ability to manage multiple client accounts simultaneously.

Technical Skills:

- Proficiency with CRM software and MS Office.

Soft Skills:

- Excellent relationship-building skills and a customer-centric attitude.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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