Zonal Coordinator

**Zonal Programme Coordinator - Udayan Ghar**

**Organization: Udayan Care**

**Location: Delhi/ NCR**

**Reports to: Senior Manager
- Alternative Care**

**About Udayan Care**

Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives shine. The mission of “A nurturing home for every orphaned child; an opportunity for higher education for every girl and for every adult; the dignity of self-reliance and the desire to give back to society” drives its employees to action. UC advocates and influences policy change in the alternative care space, by researching and creating evidence, training functionaries, and developing policy briefs, and research papers.

**Purpose of the Role**

The “Zonal Programme Coordinator
- Udayan Ghar” oversees the functioning, coordination and management of all aspects of Udayan Ghar programme in the respective zones (i.e. 6-7 Udayan Ghar/ Homes). The role includes supporting the Programme Coordinators (i.e. Children’s home In-charges) in the home level interventions, building network with stakeholders, conducting cross social audits, identifying gaps, providing emergency response services, ensuring timely and quality reporting, performance evaluation etc.

**Key Responsibilities**

**Operations**
- Facilitate implementation of Udayan Ghars’ model of providing care to children and its policies across all homes in the respective zones and improve the standards of care.
- Ensure compliance/ adherence to norms prescribed under the JJ Act and Rules for the management child care institutions.
- Conduct six monthly Social Audits to monitor the progress of the Homes (Ghar) and make recommendations.
- Ensure implementation of various Standard Operating Procedures (SOPs) and provide feedback for improvement.
- To act as a bridge and facilitate/ follow-up the tasks to be completed at HO level for the smooth functioning and running of the Homes.
- To expedite the process for compliances, clearances, procurements, repairs, replacements, hiring, handover etc.
- Participate in research on various aspects of Alternative Care carried out by Udayan Care and be able to articulate ground level experiences.
- Develop and monitor annual operating budget for the Udayan Ghars in the respective zones in consultation with Sr. Manager
- Alternative Care.
- Do resource mapping with the help of Programme Coordinators and establish new tie-ups/ linkages to get support for children in terms of health check-ups, schools admissions, vocational trainings, procurement of necessities etc.
- Take temporary charge of the Homes in the respective zones in the absence of Programme Coordinators.
- Ensuring smooth handing over and transition upon resignation of any of the Programme team member.

**People Management**
- Ensure timely fulfilling vacancies with right people and plan their induction and training.
- To lead a committed and dedicated team comprising Programme Coordinators and Care Staff in the respective zones.
- To provide support in conflict resolution and ensure effective working together with staff, children, mentors and volunteers.
- To take regular programmatic updates from Programme Coordinators and conduct team meetings (home wise and/or zone wise) to discuss progress, challenges etc.
- To plan and monitor the engagement of staff, volunteers and interns at the Home level.
- Track and measure the level of engagement of programme team on a periodic basis and report to Manager and/or Senior Management
- To do performance evaluation of Programme Coordinators in consultation with mentors based on KFAs.
- Ensure participation of staff, mentors and volunteers working directly with children in internal and external capacity building opportunities.
- Enhance one’s own and others’ knowledge in the space of Alternative Care and contribute towards developing and refining training programs based on ground realities.
- To receive to-do task list from Programme Coordinators and ensure smooth functioning on Homes in their absence due to leaves, vacancies etc.

**Programme support**
- Building network with stakeholders such as police, CWC, DCPU etc. in the respective zones.
- Provide support to deal with difficulties/ emergencies and to liaise with various duty bearers/ stakeholders such as child welfare committees, district child protection units, school authorities, government bodies etc.
- Ensure participation of children in education, extra-curricular and developmental activities for their holistic growth.
- Ensure children get timely access to health care and psychological wellbeing services.
- Work closely with Programme Coordinators to develop home-wise monthly calendar of activities with children keeping in view school holidays and ensure follow-up.
- Participate in the management committee meetings and staff meetings held at the home level and ensure timely follow-u