Customer Service Representative

2 weeks ago

Kasarvadavali Thane Maharashtra, India Galaxy Jobs Full time

**Job Description: Customer Service Representative**

**Company**: Concentrix
**Location**: Thane, Mumbai
**Position**: Permanent
**Salary**: ₹18,000 - ₹33,000 (in-hand) + Incentives
**Shift**: Rotational (5 days working)
**Transport**: Cab facility available for both pick-up and drop

**About Concentrix**:
Concentrix is a global leader in customer experience solutions and technology, helping the world’s best brands deliver exceptional customer service.

**Responsibilities**:

- Provide accurate information and effective solutions to customer concerns.
- Resolve complaints and ensure customer satisfaction.
- Meet performance metrics, including quality and efficiency standards.
- Maintain accurate records of customer interactions.
- Work with internal teams to improve the customer service experience.

**Key Requirements**:

- **Minimum Qualification**: HSC (Higher Secondary Certificate).
- **Experience**: Freshers are welcome; prior experience in customer service is a plus.
- **Skills**: Excellent communication skills in English and basic computer knowledge.

**Benefits**:

- Attractive in-hand salary ranging from ₹18,000 to ₹33,000.
- Additional performance-based incentives.
- 5-day work week with rotational shifts.
- Permanent position with career growth opportunities.
- Convenient cab facility for both pick-up and drop.

**How to Apply**:

- **Contacting us at**: 7742087843

Start your career with Concentrix and be part of a team that values growth, innovation, and exceptional customer service

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹33,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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