Area Service Incharge

1 week ago

Nagpur Maharashtra, India MS Reliance Jio Infocomm LTD Full time

**Job Summary**:
**Key Responsibilities**:

- **Establish and maintain** the infrastructure and daily operations of service centers.
- **Liaise with store managers and sales teams** to align service operations with business objectives.
- Ensure **high levels of customer satisfaction** and proactively address potential issue escalations.
- **Motivate, lead, and manage** service and care center teams for optimal performance.
- Take **ownership of service deliverables** and ensure adherence to defined SLAs.
- **Mentor and counsel** service engineers to foster skill development and engagement.
- Monitor and **control the flow of incoming service calls**, ensuring timely on-site support.
- **Manage operating costs and expenses** of the service and care centers within allocated budgets.
- Maintain **adequate manpower** levels to address customer needs and service demands efficiently.
- **Identify skill gaps** and organize **training programs** for service center personnel.
- Ensure care center staff are aligned to support **walk-in customers effectively**.
- Regularly assess team performance and **implement improvement plans** where necessary.

**Skills and Competencies**:

- Strong **territory knowledge** and familiarity with the local service ecosystem
- In-depth **understanding of device repair operations** and related processes
- Knowledge of company **products, services, and market landscape**:

- Proven **team management** and **people leadership** skills
- Strong **problem-solving** and **decision-making** capabilities
- Exceptional **customer focus** and conflict resolution skills
- Ability to understand and execute **business training needs**

**Education & Experience**:

- **Diploma / B.E. / B. Tech** in Electronics, Telecommunications, or a related field (preferred)
- **6 - 10 years** of experience in After Sales Service or Service Center Management

**Preferred Industry Background**:
Telecommunications, Consumer Electronics, Mobile Devices, Retail Services,

Pay: ₹75,000.00 - ₹100,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

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