Call Center Executive

1 week ago

Noida, India Premier Medical Associates (PMA) Full time

Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology and customer service skills.
- Responsible for informing members regarding the program benefits.
- Collaborates with internal call center team regarding workflow process improvement, document management, and abstraction education.
- Other duties, as assigned.

Primary Responsibilities
- Proven, strong relationship builder/maintainer with internal clients and external members and have operational knowledge
- Excellent organizational and interpersonal skills
- Excellent verbal and written skills
- Good analytical skills and the ability to problem solve creatively, objectively and rapidly
- A positive, flexible and self-motivated attitude, with superior teamwork skills in a multi-disciplinary environment
- Ability to work in a time sensitive environment
- Computer literate and proficiency in Microsoft Office and data management systems.
- Strong understanding of health plan terminology required.

Minimum Required Qualifications

1-3 years of Call Center Experience

Excellent oral and writing skills.
- Critical thinking skills
- Must be organized with the ability to keep accurate notes and records
- Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines.
- Advanced interpersonal skills.
- Proficient in Microsoft Excel, Word, Outlook and Teams

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Noida - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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