
Customer Support Executive
2 weeks ago
Company Name : Hippo cloud Technology
Position : Desk Support Engineer
Experience : 0-1 Year
Qualification: Any Graduate
Location : Nellore
**Job Overview**:
As a Desk Support Engineer, you will be responsible for providing excellent Desk Support Engineer to clients.
You will handle customer inquiries, resolve complaints, and provide information about company products and services.
The role involves communicating with customers primarily through voice calls.
**Responsibilities**:
Handle incoming customer calls and provide assistance in a professional and courteous manner.
Address customer inquiries, complaints, and provide appropriate solutions.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Stay updated on company products, services, and policies to provide accurate information to customers.
Follow communication scripts and guidelines to ensure consistent and effective customer interactions.
Identify and escalate priority issues to the appropriate department or supervisor.
Provide feedback and suggestions for process improvements to enhance customer experience.
**Requirements**:
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving skills.
Ability to handle customer inquiries and complaints with empathy and professionalism.
Basic computer skills and familiarity with CRM systems.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Prior experience in customer service or call center roles is preferred but not mandatory.
**Application Process**:
Pay: ₹10,000.00 - ₹15,000.00 per month
Shift:
- Day shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
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