Operator, Global Security Operations Centre

**Company Description** About Sibylline**

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.

**Key attributes of Sibylline employees are**:

- Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
- Excellent written and spoken English
- Clarity of thought and analytical flair
- Strong, demonstrable interest in security and intelligence
- The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
- Excellent attention to detail**
**Job Description** About the Role**

We are looking for a Global Security Operations Centre (SOC) Operator to join our team. This is a hands-on position, working in a state-of-the-art purpose-built 24/7 GSOC.

You will be responsible for monitoring physical security functions, detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities. Situations monitored and actioned can result from technical failures, extreme weather, political instability, crime or terrorism.

The GSOC operates 24/7, therefore, you must be flexible and able to work on weekends, night and day shifts and any designated shift patterns as required by the shift rota along with a willingness to assist the team with overtime as needed.

**Duties and Responsibilities***
- Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
- Maintain knowledge of the SOC-specific standard operating procedures.
- Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations.
- Investigate and respond to alarms promptly.
- Evaluate and process information received from all available sources, and respond with appropriate communication and dispatch procedures.
- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services, such as EMTs, Fire Departments, etc.
- Regularly participate in security/safety training programs to stay current on critical SOC responsibilities and competencies inclusive of drills and tabletop exercises.
- Write accurate and concise reports for team members and department supervisors.

**Requirements**:

- Relevant work experience in a field such as security, research, analysis, investigations or customer service
- Ability to think critically.
- A quick learner with the ability to multi-task
- Attentive, organised, and detail-oriented
- Comfortable working in a fast-paced environment
- A strong team player with the ability to work independently as needed
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to think quickly, multi-task, problem solve, prioritise and coordinate responses in a fast-paced work environment.

**Nice to have**
- College / University degree preferred.
- Previous Security Operations Centre (SOC) experience.

**Interview process**:

- Initial call with our Talent Acquisition team member
- Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
- Panel interview with some of the team members and hiring managers at Sibylline