Customer Experience

6 days ago

Navi Mumbai, India Prolicious - Navi Mumbai Full time

FRESHERS AND EXPERIENCED BOTH ARE WELCOME.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative and Online Reputation. In this role, you will be responsible for providing excellent customer service and managing the online reputation of our company.

**Responsibilities**:
Ensure prompt and accurate responses to customer queries, aiming to achieve high customer satisfaction.
Handle customer concerns and complaints in a professional and empathetic manner, striving for effective resolution.
Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to customers.

Online Reputation Management (ORM): Monitor and manage our company's online reputation across different platforms, including social media, review websites, and online forums.
Respond to customer reviews, comments, and feedback in a timely and appropriate manner, addressing both positive and negative sentiments.
Implement strategies to mitigate negative online content and proactively work towards enhancing our online reputation.
Collaborate with the marketing team to develop initiatives aimed at improving customer perception and satisfaction.
Conduct regular analysis and reporting on online sentiment and feedback trends to identify areas for improvement.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

  • Customer Service Representative

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities: To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification. Set up...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities: To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification. Set up...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...

  • AGM - Customer Experience

    2 days ago

    Navi Mumbai, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Purpose Customer Experience Principal Accountabilities Performance Measure of Success Key Relationships Qualification and Experience

  • Sr customer experience manager

    1 week ago

    Navi Mumbai, Maharashtra, India Jio Credit Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sr Customer Experience Manager at Jio Credit Limited, located in Thane. The Sr Customer Experience Manager will be responsible for overseeing the customer experience team, ensuring high levels of customer satisfaction, and addressing customer service...