Customer Service Executive

1 week ago


Noida, India TMI Group IN Full time

**Job Information**:
- Salary
- **₹ 400000 - 600000**- No. of Openings
- **5 opening**- Required Skills:

- **customer service,customer retention,escalation management,customer satisfaction,telecommunications,customer experience,communication**- Job Experience:

- **1 - 5 years**- Job Qualifications
- **Bachelor's Degree**
- Staff will be required to handle **Video call, Voice call, Chat** from Persona A customers (Highest Tier) or our Bank customers
- Since this is an High skill desk, banking experience staff will be needed for this, as this will be an equivalent to a front end branch role for high end customers
- Quickly identifying and understanding customers need for escalated calls
- Coordinating with internal stake holders and providing resolution to customer
- Ability to handle escalations and diffuse crisis situations
- Should be able to interact with customer and internal stake holders confidently
- Good stakeholder management skills
- Good understanding of products and processes
- Excellent written and spoken communication
- Think out of the box and spearhead initiatives for improving customer experience
- Having knowledge of Retail Liabilities/Asset product and process would be an added advantage


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