Customer Service Representative

4 days ago

Mp Nagar Bhopal Madhya Pradesh, India RPA TECHNOLOGIES PRIVATE LIMITED Full time

**About the Role**:
We are looking for **customer-focused, enthusiastic, and proactive individuals** to join our support team. As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their queries are resolved quickly and effectively while delivering an exceptional customer experience.

**Key Responsibilities**:

- Provide accurate information about products and services.
- Assist customers in troubleshooting issues and provide effective solutions.
- Maintain detailed and accurate records of customer interactions.
- Escalate unresolved issues to the appropriate teams when necessary.
- Follow up with customers to ensure their concerns are fully addressed.
- Contribute to building customer loyalty by providing outstanding service.

**Required Skills & Qualifications**:

- Excellent communication skills (verbal & written).
- Strong problem-solving and active listening abilities.
- Patience and empathy in handling different types of customers.
- Ability to multitask and manage time effectively.
- Basic computer knowledge and familiarity with CRM tools preferred.
- Prior experience in customer support (voice or non-voice) is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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