Customer Service Representative

1 day ago


Mp Nagar Bhopal Madhya Pradesh, India RPA TECHNOLOGIES PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 3,00,000 per year

About the Role:

We are looking for customer-focused, enthusiastic, and proactive individuals to join our support team. As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their queries are resolved quickly and effectively while delivering an exceptional customer experience.

Key Responsibilities:

  • Handle customer queries via phone, email, or chat in a professional and timely manner.
  • Provide accurate information about products and services.
  • Assist customers in troubleshooting issues and provide effective solutions.
  • Maintain detailed and accurate records of customer interactions.
  • Escalate unresolved issues to the appropriate teams when necessary.
  • Follow up with customers to ensure their concerns are fully addressed.
  • Contribute to building customer loyalty by providing outstanding service.

Required Skills & Qualifications:

  • Excellent communication skills (verbal & written).
  • Strong problem-solving and active listening abilities.
  • Patience and empathy in handling different types of customers.
  • Ability to multitask and manage time effectively.
  • Basic computer knowledge and familiarity with CRM tools preferred.
  • Prior experience in customer support (voice or non-voice) is an advantage.

Job Types: Full-time, Permanent

Pay: ₹10, ₹25,000.00 per month

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person



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