Customer Service Representative
1 day ago
About the Role:
We are looking for customer-focused, enthusiastic, and proactive individuals to join our support team. As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their queries are resolved quickly and effectively while delivering an exceptional customer experience.
Key Responsibilities:
- Handle customer queries via phone, email, or chat in a professional and timely manner.
- Provide accurate information about products and services.
- Assist customers in troubleshooting issues and provide effective solutions.
- Maintain detailed and accurate records of customer interactions.
- Escalate unresolved issues to the appropriate teams when necessary.
- Follow up with customers to ensure their concerns are fully addressed.
- Contribute to building customer loyalty by providing outstanding service.
Required Skills & Qualifications:
- Excellent communication skills (verbal & written).
- Strong problem-solving and active listening abilities.
- Patience and empathy in handling different types of customers.
- Ability to multitask and manage time effectively.
- Basic computer knowledge and familiarity with CRM tools preferred.
- Prior experience in customer support (voice or non-voice) is an advantage.
Job Types: Full-time, Permanent
Pay: ₹10, ₹25,000.00 per month
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
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