Telecaller - Pharma

2 weeks ago

Greater Kailash I Delhi Delhi, India Saaol Heart Center Full time

Medbird Pharma operates as a dedicated pharmaceutical marketing company, committed to promoting and distributing a wide range of high-quality healthcare and pharmaceutical products. Our approach is centered on delivering effective solutions that enhance global health outcomes through strategic marketing and distribution partnerships.

Primary Responsibilities would include
- Communicate with patients over the phone to take orders for prescribed medications.
- Carefully verify and cross-check all prescriptions received to ensure accuracy.
- Introduce and explain the benefits of nutraceutical products to patients, encouraging them to consider relevant options.
- Inform the dispatch team of orders and ensure the correct and timely dispatch of medications.
- Monitor the status of dispatched orders, ensuring all orders are processed within 24 hours.
- Provide patients with regular updates on the status of their orders and answer any questions they may have.
- Ensure accurate documentation of orders, prescriptions, and patient interactions for auditing and reporting purposes.

We are looking for someone who has
- Must be a certified pharmacist.
- Previous experience in a tele calling role in the pharma industry is a plus.
- Strong understanding of pharmaceutical & nutraceuticals products.
- Excellent verbal communication skills with a customer-oriented approach.
- Ability to cross-check prescriptions and ensure order accuracy.
- Ability to work under pressure and ensure orders are dispatched within the set timeline.
- Ability to work closely with the dispatch and operations teams.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Morning shift

Application Question(s):

- Have you completed Degree/Diploma in Pharmacy (D Pharma/B Pharma)?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecalling: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 16/10/2024
Expected Start Date: 21/10/2024

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