Telecaller - Pharma

Medbird Pharma operates as a dedicated pharmaceutical marketing company, committed to promoting and distributing a wide range of high-quality healthcare and pharmaceutical products. Our approach is centered on delivering effective solutions that enhance global health outcomes through strategic marketing and distribution partnerships.

We are seeking a skilled and certified pharmacist to join our team as a Telecaller in the pharmaceutical domain. The ideal candidate will handle patient interactions, take orders, ensure accurate prescriptions, and coordinate with the dispatch team for timely delivery. You will also be responsible for pitching nutraceutical products to patients and ensuring orders are dispatched within a 24-hour timeframe.

Primary Responsibilities would include -

• Communicate with patients over the phone to take orders for prescribed medications.
• Carefully verify and cross-check all prescriptions received to ensure accuracy.
• Introduce and explain the benefits of nutraceutical products to patients, encouraging them to consider relevant options.
• Inform the dispatch team of orders and ensure the correct and timely dispatch of medications.
• Monitor the status of dispatched orders, ensuring all orders are processed within 24 hours.
• Provide patients with regular updates on the status of their orders and answer any questions they may have.
• Ensure accurate documentation of orders, prescriptions, and patient interactions for auditing and reporting purposes.

We are looking for someone who has -

• Must be a certified pharmacist.
• Previous experience in a tele calling role in the pharma industry is a plus.
• Strong understanding of pharmaceutical & nutraceuticals products.
• Excellent verbal communication skills with a customer-oriented approach.
• Ability to cross-check prescriptions and ensure order accuracy.
• Ability to work under pressure and ensure orders are dispatched within the set timeline.
• Ability to work closely with the dispatch and operations teams.

Job Types: Full-time, Permanent

Pay: ₹15, ₹23,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Application Question(s):

• Have you completed Degree/Diploma in Pharmacy (D Pharma/B Pharma)?
• Are you comfortable with the salary range of 18k-22k per month?

Education:

• Bachelor's (Preferred)

Work Location: In person