Business Coordinator

2 days ago

Pune, India Triedge Solution Full time

Position**:Business Coordinator**

Salary : 15,000 - 30,000 Monthly

Location: Pune

**Job Description**:
Answer phone calls in a more professional manner and provide information about products and services as required by the callers.

? They are responsible for obtaining details of customer complaints
? Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
? Render administrative support to other customer care team members when the need arises, or as instructed
? Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
? Manage a team of customer service representatives in dealing with complaints and enquiries. This will depend on the size of the company
? Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
? Identify tasks critical to keeping customer satisfaction levels in check
? Manage large amounts of incoming phone calls
? Provide accurate, valid and complete information by using the right methods/tools
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Excellent English Communication.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

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