Customer Care Collections Associate

6 days ago


Coimbatore, India NTT DATA Full time

Position's General Duties and Tasks In these roles you will be responsible for:

- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include:

- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
- High school diploma
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

**Job Segment**:
Quality Assurance, Technology



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