Guest Relations Officer

2 days ago

India GMR Infrastructure Full time

Location: GOA, IN- Company: GMR GOA Intl Airport Ltd.**JOB PURPOSE**:
To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders (internal & external) related to the airport operations. He/She shall ensure that the Guest Relations team provides a welcoming world class meet and assist service with minimum waiting times at all processing points and also ensure an enhanced travel experience to the passengers while transiting through New Goa International Airport.

**ORGANISATION CHART**:
**Organization Structure**

Lead Guest Relations

I

Guest Relations Officers

**KEY ACCOUNTABILITIES**:
Ensure Exceptional Meet & Greet Service is provided by the GR team to the VVIP, VIP, CIP and any other passengers requested by Sr. Management travelling via New GOA International airport.

Readiness of Lounges

Airlines / Business Class Lounge

Reserved Lounge

VIP Terminal Lounge.

Ensure Meet and Assist service levels for guest are standardized and are delivered at the highest level of customer satisfaction

Adhoc Arrangements to be executed for VIP / CIP Movements

Seamless processing of all Departure and Arrival movement of VIP’s by informing all concerned in advance and ensure minimum waiting time/Fast track at all processing points

Brand Building - Ensuring that every movement done / guest attended by the GR team leaves behind a positive, pleasant and heartfelt memory for the passenger

Comply with all relevant safety, quality and environmental management policies ,procedures and
control to ensure a healthy and safe work environment.

**EXTERNAL INTERACTIONS**:

- Passengers
- Govt. Agencies: CISF, Immigration, Customs, Police, SPG, APHO, GAD, BCAS, Goa Tourism, Govt Official of various functions
- Consulate and Diplomats of various countries
- Airlines (Scheduled and Non Scheduled operators)
- Lounge Operator and other Concessionaires
- GGIAL Outsourced Agencies
- Ground Handlers and Service Providers
- All agencies regard to Ground Transportation
- Airport Operations and GR teams of other Indian Airports (AAI and Private)
- Celebrities
- IB

**INTERNAL INTERACTIONS**:

- **Top Management of the Group & GGIAL**:

- Terminal Operations & CFL
- Airside
- Landside Ops
- FMS
- Procurement
- Security
- P&E
- Quality
- AOCC
- Corporate Relations
- HR

**FINANCIAL DIMENSIONS**:
**OTHER DIMENSIONS**:

- Managing performance of Contract/outsourced staff.
- Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
- Maintaining Relations with all internal & external stakeholder and Liaison for smooth functioning
- Ability to work in a fast paced environment and agile to act swiftly for Service Recovery.

**EDUCATION QUALIFICATIONS**:

- BSc / BA in Hospitality & Business from a reputed university

**RELEVANT EXPERIENCE**:

- 4-6 years’ experience in Aviation and Hospitality Industry
- Excellent Customer Service and Communication skills
- Ability to work under pressure and ensure quality delivery within timelines
- Good Computer skills, especially MS Office

**COMPETENCIES**:

- Accountability
- Terminal Operations
- Guest Relations

  • Guest Relations Officer

    2 days ago

    India GMR Infrastructure Full time

    Location: GOA, IN- Company: GMR GOA Intl Airport Ltd.**JOB PURPOSE**: To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders...

  • Guest Relations Officer

    2 days ago

    India GMR Infrastructure Full time

    Location: GOA, IN- Company: GMR GOA Intl Airport Ltd.**JOB PURPOSE**: To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders...

  • Guest Relation

    3 weeks ago

    India IHG Hotels & Resorts Full time

    Job Category Guest Experience As Guest Relation - Manager You will fully comprehend the vision of Six Senses to help people reconnect with themselves others and the world around them and our values of local sensitivity and global sensibility crafted experiences emotional hospitality responsible and caring fun and quirky and pioneering wellness ...

  • Guest Relation Executive

    3 weeks ago

    Kanyakumari, India The Grand Hotels Full time

    Job Description Guest Relation Executive The Grand Hotels, Kanyakumari Company We redefine luxury hospitality with world-class stays, fine dining, and elegant venues. From grand banquet halls to open-air spaces, we create unforgettable events and celebrations. Role (Full-time, On-site) Welcome, escort, and personalize experiences for guests and...

  • Guest Relations Executive

    2 days ago

    Chennai, India JLL Full time

    Job Description About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our...

  • Guest Relation Executive

    2 weeks ago

    Kanyakumari district, India, IN The Grand Hotels Full time

    Guest Relation Executive — The Grand Hotels, KanyakumariCompany • We redefine luxury hospitality with world-class stays, fine dining, and elegant venues. • From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.Role (Full-time, On-site) • Welcome, escort, and personalize experiences for guests and VIPs. •...

  • Guest Relations Executive

    2 weeks ago

    Thane, India Narang Realty Full time

    Job Description - Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office. - Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form. - Assigning a sales manager as approved by the site head. - Handling booked clients and...

  • Guest relations executive

    6 days ago

    India Lohono Stays Full time

    Isprava - Isprava Group is a leader in India’s luxury holiday home market, catering to a discerning clientele through two primary verticals:Isprava - Luxury Home Development – Design, construction, furnishing, and management of sophisticated holiday homes that seamlessly blend heritage, modernity, and sustainability.Our distinguished client base includes...

  • Guest relations executive

    6 days ago

    India GoSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Kasol / Himachal Pradesh We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at go STOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relation Executive

    13 hours ago

    Mumbai, India 3 Qubes Full time

    Job Description Company Description We suggest you enter company details here. Role Description This is a full-time, on-site role located in Mumbai for a Guest Relation Executive. The Guest Relation Executive will be responsible for handling guest relations, managing reception duties, and providing excellent customer service. Daily tasks include greeting and...