Service Now

1 week ago

Mumbai, India Aptra Technologies Pvt Ltd Full time

**Job description**

Greetings Of The Day

We are Hiring

Job Role:Service Now

Experience:6+years

Location:MumbaiJob Description:

- Ensures quality and consistency with template design for deployments
- Supports demand management in the ideation phase and early stages of the IM projects
- Influences others regarding the role and relevance of Application Manager in the business
- Proactively seeks continuous business and service improvement opportunities (cost and performance)
- Identifies opportunities to build cross-functional working relationships both including various internal (Service Integration Management Team, Finance, HR, Procurement, Master Data Management, Continuous Improvement Teams) and external parties (suppliers, peers, and others)Functional area: ServiceNowApplication, change (and Project) Support responsibilities
- Periodic standby for emergencies (24x7 availability schedule)
- Operationalize priority setting as agreed with the business
- Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
- Signals deviations on policy, standard package matters &, after approval, contributes to changes
- Ensuring IM process compliance for area of responsibility
- Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), test the change, amend user documentation, implementation, after care
- Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis
- Analyses and Supports Key-users training needs and creates /maintains training material
- Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and demonstrate visibility
- Frequently contact with key users on open tickets & act as co-coordinator for Key User networkand meetings
- Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
- Support projects in execution of changes / enhancements
- Participating in implementation improvements and optimization projects
- Translates business requirements into solutions and/or solution directions in the area of planning and related areas (logistics, inventory management)
- Contributes to and initiates continuous improvement activities

**Salary**: ₹8,532.02 - ₹41,898.06 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work 6years (preferred)

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