Customer Care Executive

2 days ago

Kilpauk Chennai Tamil Nadu, India Intelizest Consulting Private Limited Full time

**Job description**

The role involves **maintaining, troubleshooting, and optimizing** the MES system to ensure smooth operations, minimize downtime, and enhance production efficiency. This position requires a proactive approach to system monitoring, issue resolution, and user support, ensuring seamless MES functionality in a manufacturing environment.

**Understanding of Electronic Manufacturing Processes**: Familiarity with the specific processes, standards, and regulations in electronic manufacturing, such as PCB assembly, SMT (Surface Mount Technology), and quality control.

**Key Responsibilities**:
**1. MES System Maintenance & Support**
- Provide **onsite Level 1 & Level 2 support** for the MES system.
- Monitor system performance and resolve operational issues promptly.
- Work closely with production teams to ensure smooth MES operations.
- Escalate unresolved technical issues to the development or support team.

**2. Troubleshooting & Issue Resolution**
- Identify and analyze **hardware/software issues, database errors, and integration failures.**:

- Perform root cause analysis and implement corrective actions.
- Support data synchronization between MES, SAP and shopfloor devices.

**3. User Training & Documentation**
- Train shopfloor operators, engineers, and plant managers on MES functionalities

*

**Required Skills & Qualifications**:

- **Education**: Bachelor's degree in Engineering (Mechanical, Electrical, Electronics, Computer Science) or related fields.
- **Experience**:

- **1+ years of experience in MES maintenance, troubleshooting, and user support.**:

- Deep understanding of MES software functionalities and how they integrate with other enterprise systems like SAP would be added advantage.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills to work with shopfloor and IT teams.
- Providing training to client staff and ensuring they are comfortable with the new systems and processes.
- Ability to handle pressure and resolve issues in a fast-paced production environment.
- Willingness to work in **rotational shifts and support 24/7 operations.**

Pay: ₹8,327.90 - ₹24,904.86 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9894511995

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