E-commerce Executive

1 week ago

Gurgaon, India PartsAvatar.ca Full time

cars.

Founded in 2016 by PhDs, IIT graduates, and veterans of the auto-parts industry
- we’re well-funded, fast-growing, profitable, and in the process of expanding operations to a few other countries.

**Why PartsAvatar?**

We deeply care about our customers and teammates. We believe where you work matters, and endeavor to keep improving PartsAvatar as a place where hires can produce their life’s best work. As a result, our customers and employees love us

As an Operations Associate you will be responsible for ensuring consistency across all PartsAvatar operational activities. This includes day-to-day maintenance of processes, regular business related updates, communication to suppliers/inter-departmental groups and support to the technical support operations department. He/she must be an effective communicator and have strong ownership values.

**Job Title**: Associate - Operations

**Job Type**: Full - Time

**Job Location**: Sector-44, Gurugram,Haryana-122003

**Work Timings**: Canada Shift Timings (18:30 hrs - 3:30 hrs)

**Working Days**: 6

**Qualifications**
- 1+ years of experience working in a business-to-customer shipping or ecommerce operations role (preferred)
- Graduate (any)
- Knowledge of Microsoft office suite
- Strong communication skills
- Proficient written and oral English
- Strong attention to detail and multi-tasking skills
- Ability to work in a fast-paced and ever-changing environment
- Must be comfortable working in cross-functional teams

**Responsibilities**:

- Maintain a positive final mile delivery experience for our online sales including order review, cancellation, backorder and response through online portal and direct contact with suppliers
- Cross-functional Communication and Collaboration
- Responsible for handling day to day business operations with external and internal team

members
- Work cooperatively with warehouse teams to coordinate all logístical aspects
- Operations-related customer experience
- Assist with customer support operations department
- Provide required inputs to suppliers to manage customer feedbacks
- Develop and maintain standard operating procedure (SOP) for ecommerce operations
- Experience in identifying and implementing process improvements
- Should be able to dive deep and identify the root cause of the issues and get them fixed by coordinating with different teams
- Routing tickets to the right queue.
- PartsAvatar is an Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law._

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Will you be comfortable relocating to Gurgaon, Haryana for this job? (Delhi/Faridabad/Noida/Greater Noida) are non hiring zones.
- Will you be comfortable working in Canada Shift timings? (1 side cab facility provided within Gurgaon)
- Will you be comfortable working 6 days/week?

**Language**:

- English (preferred)

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