Customer Service Executive

4 days ago


Gurugram Haryana, India OnlineInfatuation Full time

**Profile**:

- **Customer Service Executive**

**Location**:

- Sector 18, Gurugram

**Job Types
- Full-time, Permanent**

**Salary**:

- upto 23k

**Key Responsibilities**:

- Identify customer needs and help customers use specific feature
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved

**Qualification/ experience required**:

- Fluency in English
- Bachelor's (preferred)
- 1 year Customer Service (preferred)

**Work Location**: In person

**Job Types**: Full-time, Permanent

**Shift**:

- Day shift

Application Question(s):

- How much experience in Customer Service ?
- Do you have experience in BPO ?
- Are you fluent in English

Work Location: In person

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required), hindi

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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