Customer Care Executive-voice

1 week ago

Bhubaneswar Orissa, India 10xgrowthaccelerator Full time

**Job description**

**Job Description: Customer Support - Inbound Voice Process Executive**

**Location**:Bhubaneswar

**Work Mode**: Work from Office

**Shift Timing**: 24/7 Rotational Shifts

**Female Window Shift**: 7 AM - 9 PM

**Working Hours**: 9 Hours per day

**Working Days**:6 Days a week

**Maximum Budget (Non-Negotiable):Experienced**₹21,000 CTC (₹16,000 In-Hand)**Freshers -** ₹19,000 CTC (₹14,000 In-Hand)
- _______________________________

Answering the interview call is essential. If you are unable to commit, please do not apply.

You will receive a brief interview call within 3-5 days, so please stay alert and responsive.

If selected, you must attend a WALK-IN interview in Bhubaneswar.

Proficient/Excellent English & Confidence are required.

**Key Responsibilities**:
Handle inbound and outbound calls from customers, addressing queries, providing information, and offering solutions to ensure customer satisfaction.

Provide accurate and up-to-date information regarding products, services, and policies.

Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

Accurately document customer interactions, complaints, feedback, and resolutions in the system.

Escalate issues when necessary to ensure quick resolution.

Collaborate effectively with team members to achieve performance targets and enhance team outcomes.

**Requirements**:
Excellent verbal and written communication skills in English and/or regional languages.

Strong problem-solving abilities with a customer-oriented approach.

Ability to work in a fast-paced environment, managing multiple tasks while maintaining quality.

Flexibility to work in rotational shifts, including weekends and holidays.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Bhubaneswar, Orissa (required)

Work Location: In person

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