Guest Service Associate

2 days ago

Kochi Kerala, India IBIS Full time

**Job Description** Main Duties**:
**Administration**
- Liaise with different departments for smooth and co-ordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.

**Customer Service**
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

**Financial**
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Cash of the hotel to be used only for hotel or guest purpose.
- Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
- Co-ordinating with Finance if any deviation from the same.

**Operational**
- Keep the Team Leader and Assistant Manager briefed at all times
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the
- hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post
- Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
- Maintain records for banquet event happening in the
- conference or any other area of the hotel
- Handle additional responsibilities as and when delegated by the Management.
- Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

**Qualifications**
Your experience and skills include:
Service focused personality is essential and previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions and opportunities clearly with strong networking skills.
Ability to lead by example, believe in a strong team culture and set the scene for high performance.

  • Guest Service Associate Housekeeping

    2 weeks ago

    Kochi, Kerala, India IBIS Full time

    Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What’s in it for you: Employee benefit card offering discounted rates in Accor...

  • Guest Service Associate

    2 days ago

    Kochi, India Right Human Skills & Resources Private Limited Full time

    **Guest Service Associate Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff...

  • Guest Service Associate

    2 days ago

    Kochi, Kerala, India Courtyard Full time

    Respond promptly to requests from guests and other departments Identify and report preventative or other maintenance issues in public areas or guest rooms Post caution signs Contact other departments directly for urgent repairs Deliver guest requests and set up furniture items in guest rooms as requested Remove items from hallways and transport to service...

  • Guest Service Associate

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25091656 **Job Category**Housekeeping & Laundry **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Identify...

  • Guest Service Associate

    6 days ago

    Panampilly Nagar, Kochi, Kerala, India The Burgery_in Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    The Guest Service Associate – F&B Service is responsible for providing exceptional dining experiences to guests by delivering attentive, courteous, and efficient service. This role ensures guest satisfaction through timely order taking, food and beverage delivery, and maintaining a clean and welcoming environment.Key Responsibilities:Greet guests warmly...

  • Guest Service Associate

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24200807 **Job Category**Rooms & Guest Services Operations **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and...

  • Guest Services Associate

    4 days ago

    India, Cochin / Kochi / Ernakulam RECCAA CLUB Full time

    Job Description Company Description Reccaa Club is a destination for families of all ages to relax and rejuvenate. The club offers an array of amenities including ample car parking, a swimming pool with a kids pool, a party lawn, an indoor badminton court, a children's play area, a multi-cuisine restaurant and bar, and superior rooms. With its focus on...

  • Guest Service Associate

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24201919 **Job Category**Housekeeping & Laundry **Location**Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other...

  • Guest Service Associate

    3 weeks ago

    Kochi, India Hyatt Corporation Full time

    Guest Service Associate - Front Office Grand Hyatt Grand Hyatt Kochi IN - KL - KochiFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: KOC LocalSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the...

  • Guest Service Associate-f&b

    1 week ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25127017 **Job Category**Food and Beverage & Culinary **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods,...