Guest Service Associate

1 day ago

Kochi Kerala, India Courtyard Full time

Respond promptly to requests from guests and other departments Identify and report preventative or other maintenance issues in public areas or guest rooms Post caution signs Contact other departments directly for urgent repairs Deliver guest requests and set up furniture items in guest rooms as requested Remove items from hallways and transport to service areas including debris room service food and beverage trays unread newspapers soiled linens and trash placed near Housekeeper carts Clean maintain and store cleaning equipment Follow all company and safety and security policies and procedures report any maintenance problems safety hazards accidents or injuries complete safety training and certifications properly store flammable materials Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language Support team to reach common goals Ensure adherence to quality expectations and standards Move lift carry and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces Reach overhead and below the knees including bending twisting pulling and stooping Visually inspect tools equipment or machines e g to identify defects Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination Move through narrow confined or elevated spaces Move up and down a ladder Stand sit kneel or walk for an extended period across an entire work shift Perform other reasonable job duties as requested by Supervisors At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you

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