Guest Service Associate

2 days ago

Lakkidi Kerala, India Flora Hospitality Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Job Title: Captain – F&B

Location: MYSA Sky Suite, Lakkidi, Wayanad

(A venture of Flora Hospitality)

Employment Type: Full-time, Regular / Permanent.

Job Description :

We are seeking a passionate and service-oriented Guest Service Associate – F&B Service to join our Food & Beverage team at MYSA Sky Suite. The ideal candidate should have excellent interpersonal and communication skills, a strong sense of hospitality, and a commitment to providing guests with a seamless and memorable dining experience.

Duties & Responsibilities :

  • Greet and escort guests to their tables in a warm and courteous manner.
  • Present menus and provide detailed information when requested (e.g., portion sizes, ingredients, allergens).
  • Prepare tables by setting up linens, silverware, and glassware.
  • Offer menu recommendations and upsell additional items when appropriate.
  • Take accurate food and beverage orders using POS systems, order slips, or memorization.
  • Communicate order details clearly to kitchen and bar staff.
  • Serve food and beverages promptly and professionally.
  • Check dishes and tableware for cleanliness and presentation; report any issues.
  • Maintain cleanliness and organization of dining areas at all times.
  • Deliver checks and collect bill payments accurately.
  • Clear tables and carry used plates, glasses, and silverware to the kitchen for cleaning.
  • Attend daily briefings to review menu changes, specials, and service details for reservations.
  • Consistently provide excellent service to ensure guest satisfaction.

Experience & Qualifications:

  • Bachelor's Degree or Diploma in Hotel Management or Catering Technology.
  • Minimum 1 year of experience in a similar role (Guest Service Associate / Waiter) in a reputed hotel or resort.
  • Strong communication skills in English.
  • Pleasant personality, professional attitude, and commitment to service excellence.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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