Guest Service Associate

8 hours ago

Thrissur Kerala, India Joys Hotels And Resorts Full time

**Job Summary**:
The Guest Service Associate is responsible for delivering exceptional dining experiences to all guests. This role involves attending to guests, taking orders, serving food and beverages, clearing tables, and maintaining cleanliness and order in the dining area while ensuring customer satisfaction at every touchpoint.

**Key Responsibilities**:

- **Guest Service**:

- Greet and welcome guests warmly and professionally.
- Assist guests in finding suitable seating arrangements.
- Maintain a friendly and attentive attitude toward guests at all times.
- Handle guest concerns and escalate any issues to supervisors promptly.
- **Order Taking & Food Service**:

- Present menus and explain dishes or special items to guests.
- Take accurate food and beverage orders using the POS system or manually.
- Serve food and beverages efficiently, ensuring proper presentation and temperature.
- Ensure timely and accurate delivery of orders from the kitchen to the guests.
- **Table Management**:

- Clear used plates, glasses, and cutlery promptly.
- Reset tables neatly and swiftly for the next guests.
- Maintain cleanliness and order of the dining area throughout service.
- **Food Arrangement**:

- Assist in food presentation and buffet arrangements as per standards.
- Coordinate with kitchen staff to ensure correct food items and garnishes are served.
- Handle trays and serving dishes with care to maintain presentation and hygiene.
- **Customer Satisfaction**:

- Ensure guests are comfortable and satisfied with their experience.
- Anticipate guest needs and provide proactive service.
- Collect feedback and report positive/negative comments to the supervisor.

**Qualifications & Requirements**:

- Minimum 1 year of experience in restaurant or hotel F&B service.
- Good communication skills in English (and local language if applicable).
- Strong interpersonal and customer service skills.
- Well-groomed appearance and hygienic practices.
- Ability to work in a team and under pressure.
- Flexibility to work in shifts, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

  • Front Office Gsa

    1 week ago

    Kochi, Kerala, India ZEAK US Full time

    **Job Position**: Front Office GSA (Guest Service Associate) **Location**: Fragrant Nature Hotels & Resorts The Guest Service Associate (GSA) is responsible for delivering exceptional guest service at the front office. They handle guest check-ins/check-outs, provide information, and ensure a welcoming atmosphere. **Key Responsibilities**: - Greet and...

  • Guest Service Associate-housekeeping

    3 days ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25132459 **Job Category**Housekeeping & Laundry **Location**Le Méridien Kochi, Maradu, Kochi, Kerala, India, 682304 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance...

  • Guest Service Associate

    3 days ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25116665 **Job Category**Food and Beverage & Culinary **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to type...

  • Guest Service Associate Front Office

    1 week ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24069808 **Job Category** Rooms & Guest Services Operations **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room,...

  • Guest Service Associate

    4 days ago

    Thrissur, Kerala, India George & Company Full time ₹ 1,50,000 - ₹ 16,00,000 per year

    Greet customers and hand out menus.Take meal and beverage orders from customers and place these orders in the kitchen.Make menu recommendations and inform patrons of any specials.Deliver meals and beverages to tables when they have been prepared.Check that customers are satisfied with their meal.Prepare the bill for tables when requested.Cash up bills and...

  • Guest Service Associate Food

    1 week ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24069805 **Job Category** Food and Beverage & Culinary **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down...

  • Guest Service Associate

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25027741 **Job Category**Housekeeping & Laundry **Location**Le Méridien Kochi, Maradu, Kochi, Kerala, India, 682304 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of...

  • Guest Service Associate Barista

    2 days ago

    Kochi, Kerala, India Roastown Global Grill Full time

    Prepare and serve coffee, espresso, and other beverages to customers - Take customer orders and process payments - Maintain cleanliness and organization of the coffee bar and seating area - Follow all health, safety, and food hygiene regulations - Manage inventory and restock supplies as needed - Engage with customers, sharing product knowledge, and ensuring...

  • Guest Service Associate-f&b

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25127017 **Job Category**Food and Beverage & Culinary **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods,...

  • Guest Service Associate-front Office

    3 days ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24208624 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...