
Guest Service Associate-front Office
2 weeks ago
**Additional Information**
**Job Number**24208624
**Job Category**Rooms & Guest Services Operations
**Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
***
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Service Associate
2 hours ago
Kochi, Kerala, India IBIS Full time**Job Description** Primary Responsibilities** - Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors - Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded. - Motivate and develop Reception team to ensure...
-
Guest Service Associate
4 days ago
Kochi, Kerala, India Marriott International, Inc Full time**Additional Information** **Job Number**25022126 **Job Category**Rooms & Guest Services Operations **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and...
-
Front Office Associate
7 days ago
Kochi, Kerala, India HOTEL LUMINARA Full timeWe are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide guests with...
-
Guest Service Associate
1 week ago
Kochi, India Niko Hotels Full timeLooking for Front Office Guest Relation Associate for leading 3 star hotel **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Paid sick time - Paid time off Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance...
-
Guest Service Associate
1 week ago
Kochi, Kerala, India Marriott International, Inc Full time**Additional Information** **Job Number**25102041 **Job Category**Housekeeping & Laundry **Location**Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms,...
-
Guest Services Associate
7 days ago
Kochi, Kerala, India Marriott International, Inc Full time**Job Number** 24179130 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...
-
Guest Services Associate
4 days ago
Kochi, Kerala, India Marriott International, Inc Full time**Additional Information** **Job Number**24209636 **Job Category**Rooms & Guest Services Operations **Location**Le Méridien Kochi, Maradu, Kochi, Kerala, India, 682304 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...
-
Guest Service Associate
4 days ago
Kochi, Kerala, India 33 Holdings Global Full timeThe Guest Service Associate (GSA) is responsible for providing exceptional service to patients, families, and visitors, ensuring a positive experience within the hospital setting. This role involves assisting with non-clinical tasks, offering guidance, and creating a welcoming and supportive environment. The GSA acts as the first point of contact for...
-
Guest Service Associate
2 days ago
Kochi, Kerala, India 33 Holdings Global Full timeThe Guest Service Associate (GSA) is responsible for providing exceptional service to patients, families, and visitors, ensuring a positive experience within the hospital setting. This role involves assisting with non-clinical tasks, offering guidance, and creating a welcoming and supportive environment. The GSA acts as the first point of contact for...
-
Guest Services Associate-front Office
2 days ago
Kochi, Kerala, India Marriott International, Inc Full time**Job Number** 24095993 **Job Category** Rooms & Guest Services Operations **Location** Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...