Front Office Gsa

Greeting guests, checking them in, and providing assistance during check-out.
- Managing room reservations, ensuring accuracy, and assisting with booking changes or cancellations.
- Addressing guest inquiries, requests, and concerns promptly and professionally.
- Assigning rooms to guests, considering special requests and room availability.
- Handling guest payments, including cash, credit card, and other payment methods, and providing receipts.
- Issuing room keys and maintaining a record of key distribution.
- Answering incoming calls, providing information, and forwarding calls to relevant departments as per the Brand SOP.
- Assisting guests with local information, transportation, restaurant reservations, and other concierge services.
- Assisting with luggage storage, handling, and transportation to guest rooms.
- Building positive relationships with guests and ensuring a pleasant and memorable stay.
- Monitoring the lobby and front desk area to ensure guest safety and hotel security.
- Managing cash, balancing cash drawers, and handling financial transactions accurately.
- Collecting and recording guest feedback and addressing complaints or issues as needed.
- Using hotel management software for check-ins, check-outs, and reservations.
- Coordinating with other hotel departments to ensure smooth guest services, including housekeeping and maintenance.
- Preparing shift reports and handovers to communicate essential information to the next shift.
- Following hotel protocols for emergency situations, such as evacuations or medical incidents.
- Promoting additional services, upgrades, and amenities to enhance the guest experience and increase revenue.
- Handling guest billing inquiries and coordinating with the accounting department.
- Ensuring compliance with hotel policies, procedures, and industry standards.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 1 year (required)

**Location**:

- Igatpuri, Maharashtra (preferred)

Work Location: In person