Restaurant Floor in Charge

1 week ago

Injambakkam Chennai Tamil Nadu, India VGP Heritage Full time

**About Us**

VGP Heritage is a premier beachfront resort located in the heart of Chennai’s scenic East Coast Road (ECR), offering an ideal blend of traditional charm and modern comfort. Nestled amidst lush greenery with breathtaking views of the Bay of Bengal, VGP Heritage is renowned for its warm hospitality, peaceful ambiance, and commitment to excellence in guest service.

As part of the prestigious VGP Group, we pride ourselves on maintaining the highest standards in hospitality. Our resort features banquet halls, and recreational amenities tailored for families, couples, and corporate guests alike.

Whether it’s a weekend getaway, destination wedding, corporate retreat, or cultural event, VGP Heritage delivers memorable experiences with a touch of South Indian tradition and personalized care.

We continue to grow as a preferred destination in Chennai, rooted in values of hospitality, service quality, and respect for our rich cultural heritage.

**Job Summary**:
The Restaurant Floor Executive is responsible for supervising and coordinating the daily floor operations of the restaurant, ensuring excellent customer service, smooth staff functioning, and maintaining high standards of hygiene and hospitality.

**Key Responsibilities**:

- Supervise floor staff including waiters, stewards, captains, and housekeeping.
- Ensure excellent guest service by personally interacting with customers and addressing complaints or concerns.
- Monitor table settings, cleanliness, service flow, and ambiance.
- Assign duties to floor staff and ensure optimal coverage during peak hours.
- Coordinate with kitchen and bar teams to ensure smooth order flow and timely delivery.
- Train new staff and conduct briefings before each shift.
- Check inventory of service equipment (napkins, cutlery, menus, etc.).
- Ensure compliance with health and safety standards.
- Prepare daily floor reports and submit them to the Restaurant Manager.
- Ensure billing and POS systems are handled accurately.
- Upsell menu items and promote special offers.

**Skills and Requirements**:

- Minimum 2-4 years of experience in restaurant or hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Good understanding of restaurant floor operations and POS systems.
- Fluency in English and local language preferred.
- Ability to handle pressure and resolve conflicts quickly.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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