Collections Officer

2 weeks ago

Wadala Truck Terminal Mumbai Maharashtra, India YMLandmark Full time

A Collections Officer is responsible for managing and recovering outstanding debts, negotiating payment plans, and maintaining accurate records to minimize financial losses for the organization. **Key Responsibilities**
- **Record Keeping**: Maintain accurate records of all collection activities, including payment agreements and customer interactions, to ensure compliance and track progress.
- **Customer Communication**: Respond to customer inquiries regarding their accounts and provide information on payment options and consequences of non-payment.
- **Legal Action**: When necessary, initiate legal proceedings against clients who fail to pay their debts after multiple attempts to collect.
- **Reporting**: Prepare reports on collection activities and outcomes to inform management about the status of outstanding debts and recovery efforts.
- 4 Sources

**Required Skills and Qualifications**
- **Communication Skills**: Strong verbal and written communication skills are essential for effectively negotiating with clients and explaining payment options.
- **Negotiation Skills**: Ability to negotiate payment plans that are acceptable to both the organization and the client, ensuring a win-win outcome.
- **Attention to Detail**: Meticulous record-keeping and attention to detail are crucial for maintaining accurate accounts and compliance with regulations.
- **Problem-Solving Skills**: Ability to handle difficult situations and resolve conflicts with clients in a professional manner.
- **Experience**: Most positions require 1-3 years of experience in collections, customer service, or related fields. A high school diploma is typically required, while an associate’s or bachelor’s degree may be preferred

Pay: From ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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