CRM/patient Care Coordinator

2 days ago

Bengaluru, India Sri Sri College of Ayurvedic Hospital and Research Hospital Full time

**Key Areas of Responsibility**:
Assists patients with information and provides necessary services upon their arrival or departure from the hospital.

**Main Job Tasks**:

- Provide general information on services offered by the hospital.
- Directs guests, patients, relatives and vendors to the appropriate departments or staff.
- Responsible for Order Entry, Cash & Billing and handling Insurance.
- Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.
- Telephonic appointments for consultants are taken.
- Takes messages for staff & consultants.
- Accompanies/directs patients to various departments/nursing stations.
- Moves charge sheets to various departments.
- Ensures that bills are paid and medicines are collected.
- Admissions from OPD & ER / Emergency Admissions.
- Getting the consent form signed by the inpatient relatives.
- Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
- Visits patient rooms on a daily basis.
- Assists in the health check for corporate/non corporate.
- Ensure all items mentioned on the charge sheet are charged to the patient.
- Ensure all items are billed from the correct departments
- Ensure that patients waiting time is reduced at the order entry counter.
- Compiles and monitors bed status reports.
- Arranges for baggage handling and other services requested by patients and relatives.
- Assists patients with wheel chair or any other requirements.
- Participates in educational programs and in-service meetings.
- Others works as and when need arises.
- Conduct Patient satisfaction Surveys, root cause analysis and reportings.

Graduate (preferably with 3 to 4 years of relevant experience in Hospital, Clinics, and Diagnostic Centre)

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Leave encashment
- Paid time off

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore, Bengaluru - 560082, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**

+91-XXXXXXXXXX

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