Technology Support Iii-troubleshoots Incidents

1 week ago

Hyderabad Telangana, India JPMorganChase Full time

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

**Required qualifications, capabilities, and skills**
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Troubleshoots incidents, conducts blameless post-mortems, and ensures the permanent closure of incidents. Possesses excellent debugging and troubleshooting skills.
- Engages with the development team throughout the lifecycle to help develop software for reliability.
- Applies analytics on historical data, such as incidents and usage patterns, to predict issues and take proactive action.
- Drives the adoption of self-healing and resiliency patterns such as circuit breakers and bulkheads.
- Understands Maven, CI/CD/automation testing, and chaos engineering pipelines.
- Has excellent knowledge of standard APM tools like AppDynamics, Dynatrace, Perfmon, NMON, Apica, Grafana, etc.
- Is well-versed in one of the cloud platforms, Kubernetes, and Jenkins.
- Has a good understanding of the change management process and the ServiceNow tool.

**Preferred qualifications, capabilities, and skills**
- Experienced in Agile development with SCRUM or similar methodologies, and possesses strong analytical and problem-solving skills.
- Quickly learns and applies new technologies, and actively participates in diagnosing and resolving incidents, addressing root causes.
- Identifies and eliminates toil through systems engineering or code updates, and enhances observability with improved service level indicators and monitoring.
- Effective team player who collaborates well with larger groups

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

  • Technology Support Iii

    2 days ago

    Hyderabad, Telangana, India JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to elevate your cloud management skills and drive impactful solutions. As a CTIM AWS and Databricks LOB SRE-Platform Operations member, you will manage cloud infrastructure, provide daily support, and collaborate with technology teams to resolve issues efficiently. Your expertise in AWS and Python is crucial for...

  • Cloud Engineer Iii

    2 days ago

    Hyderabad, Telangana, India Jobted IN C2 Full time

    About McDonalds in India One of the world s largest employers with locations in more than 100 countries McDonald s Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together...

  • Support Engineer III

    2 weeks ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Overview:We're seeking a skilled professional to join our team as a Support Engineer III. In this role, you will be responsible for troubleshooting hardware, software, and network issues, collaborating with cross-functional teams, and driving projects to implement improvements.Key Responsibilities:Troubleshoot complex technical issuesCollaborate with...

  • Information Technology Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Cambridge Technology Enterprises Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Summary:We are looking for a highly motivated and enthusiastic junior resource to join our IT support team as a Support Engineer. This is an entry-level position ideal for candidates looking to kick-start their career in IT operations and support. The role involves providing first-level technical assistance, monitoring system health, and escalating...

  • Technology Support Iii

    2 days ago

    Hyderabad, Telangana, India JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues...

  • Expert Technology Troubleshooter

    4 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support SpecialistThis role is for a highly skilled and experienced individual who can provide technical support to customers.Key Responsibilities:Provide technical assistance to customers via phone, email or in-person.Analyze and troubleshoot complex technical issues.Collaborate with cross-functional teams to resolve customer complaints.Develop...

  • Incident Response- L3

    4 days ago

    Hyderabad, Telangana, India Ciqur24 LLC Full time

    **Role Overview**: The Cybersecurity Specialist is responsible for the Incident Response Activity. This role will help develop innovative and effective procedures for the Security Operations Center to enhance response time, coordination, and incident response operations, and built a world class team of Cyber Security Incident Response. Train staff on...

  • Engr Iii Cslt-devops

    1 week ago

    Hyderabad, Telangana, India Verizon Full time

    Hyderabad, India - Chennai, India Job ID: R-1078019 **When you join Verizon**: You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we...

  • Incident Commander for The Network Focused IT

    2 weeks ago

    Hyderabad, Telangana, India Qualcomm Full time

    **Company**: Qualcomm India Private Limited **Job Area**: Information Technology Group, Information Technology Group > IT Engineering **General Summary**: Qualcomm IT is looking for the Incident Commander for their Network Focused IT Operations Center (ITOC), based out of Hyderabad, India. High Level Job Responsibilities: - Work as an Incident Commander...

  • Technology Support Iii- Production/application

    4 days ago

    Hyderabad, Telangana, India JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues...