Teleperformance

1 day ago

Gurugram Haryana, India Grandview Consulting Full time

**Key Responsibilities**:

- Resolve customer issues efficiently while maintaining professionalism and empathy.
- Upsell and cross-sell products and services to meet performance targets.
- Adhere to international service quality standards, guidelines, and compliance policies.
- Document customer interactions, feedback, and resolutions accurately.
- Collaborate with team members to achieve team and company goals.
- Maintain up-to-date knowledge of products, services, and processes.
- Provide feedback to improve processes and enhance customer experience.

**Key Requirements**:

- Excellent verbal and written communication skills in English is required.
- Previous experience in a customer service or Teleperformance role (preferred but not required).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle high call volumes.
- Knowledge of international markets and cultures is a plus.
- Team player with a positive attitude and strong work ethic.

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Current and Expected CTC (IN LPA)
- Notice Period In Days

**Experience**:

- total work: 1 year (required)

Work Location: In person

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