Customer Care Executive
6 hours ago
**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via calls.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
**Qualifications**:
- High school diploma or equivalent.
- Fresher & Experience (minimum 6months in BPO) both can apply.
**Benefits**:
Fresher
- 10,500 In hand
Shift: 24*7 rotational shifts, Maximum time night shifts (Boys)
Maximum upto 10 PM shifts (Females)
Skill required: Can read and understand English.
**Age limit**: 18 to 35 Years
Interview Rounds: HR Round->Training Round->Operations Round->Versant Test
Walk-in: Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012
**Job Types**: Full-time, Permanent
Pay: ₹10,500.00 - ₹11,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Work Location: In person
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