Spa Receptionist

3 days ago

Bengaluru, India o2 spa & salon Full time

**Greeting and Check-In**: Welcome clients as they arrive at the spa, provide a warm and friendly greeting, and assist them with the check-in process.

**Appointment Scheduling**: Manage appointment bookings, ensuring proper scheduling to avoid overlaps or gaps in the schedule. Coordinate with therapists and other staff to ensure appointments run smoothly.

**Customer Service**: Provide exceptional customer service by addressing clients' inquiries, concerns, and requests. Offer information about spa services, packages, and promotions.

**Payment Processing**: Handle payments for services, retail products, and gift certificates. Process transactions accurately and efficiently, and provide clients with receipts as needed.

**Cash Handling**: Manage cash and handle cash register operations, ensuring accuracy in transactions and maintaining the security of cash.

**Check-Out and Follow-Up**: Assist clients during the check-out process, ensuring they are satisfied with their experience. Collect feedback and encourage them to rebook future appointments.

**Retail Sales**: Promote and sell retail products, explaining their benefits and helping clients choose products that complement their spa experience.

**Maintaining Reception Area**: Keep the reception area clean, organized, and well-presented. Ensure that marketing materials, brochures, and promotional materials are available.

**Client Records**: Maintain accurate and confidential client records, including personal information, medical history, and treatment preferences.

**Upselling and Cross-Selling**: Identify opportunities to upsell or cross-sell additional services or packages to clients, enhancing their spa experience and increasing revenue.

**Conflict Resolution**: Address client concerns or issues with professionalism and empathy. If necessary, escalate unresolved matters to the appropriate manager.

**Coordination with Staff**: Communicate effectively with spa therapists, aestheticians, and other staff to ensure a seamless client experience and address any specific client needs.

**Health and Safety Compliance**: Adhere to health and safety regulations, including maintaining cleanliness, sanitization, and proper use of equipment and products.

**Administrative Tasks**: Assist with administrative duties, such as managing inventory, restocking supplies, and contributing to daily reporting.

**Multitasking**: Handle multiple tasks simultaneously, such as answering phones while assisting clients in person and managing appointments.

**Professional Appearance**: Maintain a neat and professional appearance, adhering to the spa's dress code and grooming standards.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹16,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (required)
- Front desk - Receptionist: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7416426479

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