
Spa Receptionist
3 days ago
Key Responsibilities
- Greet clients and provide a warm welcome upon their arrival
- Answer phone calls and respond to inquiries in a courteous, professional manner
- Schedule, confirm, cancel, and reschedule appointments using booking software
- Check clients in and out, process payments, and maintain accurate transaction records
- Provide information about spa services, packages, and promotions
- Maintain cleanliness and organization of the reception area and retail displays
- Assist with retail sales and inventory management
- Ensure guest records are entered and managed accurately, handling all information confidentially
- Address client feedback and resolve issues to maximize client satisfaction
- Collaborate with therapists and the rest of the spa staff to ensure smooth operations.
- Proactively arrange their next appointment to ensure continuous care and engagement.
Qualifications and Skills
- Any Diploma or Degree or equivalent required
- Experience in customer service or receptionist role, ideally in a spa, hotel, or similar hospitality setting
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Proficiency with booking software, Microsoft Office, and general computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed.
Additional Expectations
- Provide each client with necessary orientation (tour, health forms)
- Maintain a professional, calm, and positive demeanor at all times
- Actively promote retail products, membership, and upcoming promotions
- Uphold all spa policies, including health and safety regulations
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