Client Success

6 days ago

Hyderabad, India Mueller dotKonnect Full time

Growing Finance & Accounting Outsourcing firm that is related to a Top 150 CPA firm is looking to add to its customer success and support team in Hyderabad, India. The firm serves 100s of clients across the USA with a proven model of USA and India-based accounting service delivery teams.

**Role**:Client Support and Success - Junior Associate or Fresher
- Client onboarding & transition
- Training and education of clients on MDK processes & systems
- Collaboration with internal team and external clients
- Project and task management
- End to End communication & collaboration related to client requests and queries

**Most of the following needed to be successful in the role**:

- Problem solvers/outside-the-box thinkers
- Love talking to people & comfortable/personable on the phone / video calls
- Keen task manager and pushing for proactive responses to clients
- Highly organized & thriving in challenging situations
- Like to source feedback and act on comments from clients
- Not afraid to engage in circumstances outside of comfort zone
- Solving clients' challenges, including issue resolution, answering questions, helping clients, educating clients regarding MDK systems and processes
- Client satisfaction is the core of day to day activity
- Build rapport, establish trust, and engage timely with clients
- Like multi-task, multi-client, multi-team and remote work
- Build knowledge information that helps in reduction of same client queries
- Manage tasks and be responsive to client queries timely
- High School or Bachelor’s degree in Arts / Communication
- Fresher to an year of experience in customer support and customer success experience in a service or technology industry related to finance & accounting
- Experienced in working with remote teams
- Excellent communication skills, both oral and written

Pay: ₹216,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Work from home

Schedule:

- US shift

Supplemental pay types:

- Yearly bonus

Application Question(s):
**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service & support: 1 year (preferred)

Shift availability:

- Night Shift (required)

  • Client Success Manager

    4 weeks ago

    Hyderabad, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...

  • Client Success Scout

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Harvinn Technologies Full time

    I hope this message finds you well. Please find the job description attached for your reference. Below are a few key details: **1. Internship Program** - **Role**:client Success Scout**: - **Duration**: 6 months - **Location**: Madhapur, Hyderabad - **Stipend**: ₹17,000 per month + ₹10,000 performance-based incentives **2. Full-Time Employment...

  • Client Success

    2 days ago

    Hyderabad, India Zithara Full time

    **What we value**: - Someone who is independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long - Someone who is a voracious learner - Actively seeking to learn and view feedback as a beautiful gift - Loves tackling ambiguous problems and shaping them into clear goals **Key Responsibilities**: -...

  • Associate-Client Success Partner

    1 week ago

    Hyderabad, India ValueMomentum Full time

    Job Title: Associate-Client Success PartnerThis role is for the Business Unit of ValueMomentum - WhiteCoats.Years of Experience : 1 to 3 Years.Location: Hyderabad.Key Responsibilities- Act as the primary SPOC for assigned hospital/clinic clients.- Coordinate delivery of digital marketing services (website, SEO, social media, ads, content).- Manage client...

  • Senior Director of Client Success

    1 week ago

    Hyderabad, Telangana, India Pegasystems Full time

    Meet Our TeamThe Senior Director is a strategic executive role responsible for leading Pega Consulting India's transformation, scaling delivery operations, and driving client success. This role is ideal for visionary leaders who can shape consulting strategies, build organizational capability, and influence outcomes across global engagements.Picture Yourself...

  • Associate-Client Success Partner

    1 week ago

    Hyderabad, India ValueMomentum Full time

    Job Title: Associate-Client Success PartnerThis role is for the Business Unit of ValueMomentum - WhiteCoats .Years of Experience : 1 to 3 Years.Location : Hyderabad.Key ResponsibilitiesAct as the primary SPOC for assigned hospital/clinic clients.Coordinate delivery of digital marketing services (website, SEO, social media, ads, content).Manage client...

  • Client Success Associate

    2 weeks ago

    Hyderabad, India Kensium Solutions Full time

    **Benefits we offer**: We believe wholeheartedly that taking care of our team is one of the most impactful things we can do. That's why we offer outstanding benefits. Competitive Compensation Health Insurance Paid Maternity/Paternity Leave 401K Matching Paid Time Off Paid Holidays Remote Positions Flex Time Inclusive and International...

  • MediaMint - Client Success Implementation Engineer

    5 days ago

    Hyderabad, India Vuchi Media Private Limited Full time

    What to expect at MediaMint? We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth - professional and personal, then MediaMint is most likely the place for you! What do...

  • Associate-Client Success Partner

    7 days ago

    hyderabad, India ValueMomentum Full time

    Job Title: Associate-Client Success PartnerThis role is for the Business Unit of ValueMomentum - WhiteCoats.Years of Experience : 1 to 3 Years.Location: Hyderabad.Key Responsibilities- Act as the primary SPOC for assigned hospital/clinic clients.- Coordinate delivery of digital marketing services (website, SEO, social media, ads, content).- Manage client...

  • Associate-Client Success Partner

    7 days ago

    Hyderabad, India ValueMomentum Full time

    Job Title: Associate-Client Success Partner This role is for the Business Unit of ValueMomentum - WhiteCoats . Years of Experience : 1 to 3 Years. Location : Hyderabad. Key Responsibilities Act as the primary SPOC for assigned hospital/clinic clients. Coordinate delivery of digital marketing services (website, SEO, social media, ads, content). Manage client...